How we work

  1. Fill in your zip code on the order page to see if we pick-up and deliver in your area.
  2. IVY is open from Monday to Thursday from 6 AM to 10 PM, Friday from 6 AM to 8 PM and Saturday from 9 AM to 8 PM.
  3. The minimum spending requirement is € 20 for the area Amsterdam Centrum, Zuid, West en Oost. If you live in Diemen, Amstelveen, Weesp, Amsterdam Zuidoost, Noord or Ijburg the minimum spending requirement is € 50.
  4. If you need a faster service than the given time frames, please check the price list for extra charges. Or call us for further information.
  5. If you would like to place an order on behalf of the company you work for and not for yourself, please go to IVY "Business" service.
  6. For pick-up and delivery on the same day: choose a pick up time before 9 AM and choose a delivery time after 7 PM. An extra charge of € 7,50 will be added to your order.
  7. Please give us your delicate items in a separate bag or indicate the delicate items in the online order form under “Special instructions”.
  8. Please give us your items for air-drying in a separate bag and click on the option “Air-dry items included”. Please note: 4 Items maximum if your laundry is < 6kg.
  9. Please remove all items out of pockets!
  10. If you want to cancel the pick-up, please let us know 5 hours prior to the scheduled appointment, otherwise €6,- will be charged extra.
  11. If you wish to change the delivery date and time, please let us know 5 hours prior otherwise €6,- will be charged extra.
  12. The delivery address can be changed but only 5 hours prior to the agreed delivery time.
  13. IVY takes excellent care of your dry-cleaning, but if an item is damaged or lost when in our care then you will be reimbursed according to the value of the item after usage. Your complaint has to be registered by e-mail within 48 hours.
  14. The IVY team is very careful with your laundry, the chance that something becomes lost or damaged is limited. If an item is lost or damaged, you will not be reimbursed.
  15. Please call us if you would like to place an order for dry-cleaning of leather items. The fixed period of 1 to 2 weeks is required between pick-up and delivery.

Where do you want us to pick up your laundry?

  • Home
  • Office
  • Hotel
Order online

Service hours

Mon till Thu6 AM - 10 PM
Fri6 AM - 8 PM
Sat9 AM - 8 PM

IVY is closed on 25 en 26 of December. 27, 28 and 29 of December there are no pick-up and deliveries possible between 6 AM and 9 AM. 30 December until 6 January we are closed. Happy holidays!

Don’t have a laundry bag?

Get an IVY laundry bag for €8,-. Your IVY laundry bag will be washed with every order; so your laundry can be returned in a clean bag.

€ 8,-